We’re excited to announce a new addition to the ScanCAD support experience — the ScanCAD Software Assistant, now available within the customer portal on our website for all active warranty customers.
What Is It?
The ScanCAD Software Assistant is an intelligent chat tool built directly into our customer portal. It understands the full breadth of ScanCAD software — from workflows and calibration to advanced module configurations — and delivers accurate, detailed answers to your questions in seconds. Just log in to your customer portal, click the chat tab on the left side of the page, type your question, and you’ll have a knowledgeable response right at your fingertips.
Why We Built It
We know that when you’re in the middle of a project, waiting for an answer can slow everything down. Whether it’s a question about importing an image, setting up a calibration routine, or configuring a specific workflow, sometimes you just need a quick, reliable answer — and you need it now. That’s exactly what the Software Assistant is designed for.
Especially Helpful Across Time Zones
This one’s a big deal for our customers around the world. ScanCAD users span multiple continents, and we know that business hours in Colorado don’t always line up with yours. The Software Assistant is available 24/7 within your customer portal, so whether you’re working from Europe, Asia, Australia, or anywhere in between, you can get the help you need without waiting for our office to open. No more sending an email at the end of your workday and waiting overnight for a reply. The assistant is there when you are.
Real-World Use Cases
Here are just a few examples of how the Software Assistant can help:
- “How do I import a scanned image into ScanCAD?” — Get step-by-step instructions covering multiple import methods, including tips on maintaining dimensional accuracy.
- “What should I check if pads are missing during calibration?” — The assistant walks you through the most common causes and what to look for, so you can troubleshoot without delay.
- “How do I create a pad layer and place pads?” — Full workflow guidance from layer setup through pad placement, right in the chat window.
- “What’s the correct order of operations for Raster Rubber Overlap?” — Learn the proper sequence to avoid unexpected clipping issues.
- Late-night deadline in Munich? You’re running a ConvertPLUS job and need to double-check a setting. Log in to your customer portal, ask your question, and keep moving — no waiting until morning in the U.S.
- Early morning setup in Sydney? Your team is configuring a new PMRS workflow and wants to verify a step. The assistant has the answer before your coffee gets cold.
What This Doesn’t Change
We want to be crystal clear: the Software Assistant is an addition to our support, not a replacement. All of the support channels you know and rely on are staying exactly where they are:
- Email support — Still here, still responsive, still staffed by real humans who know this software inside and out.
- Phone support — Call us during business hours and talk to an actual engineer.
- Remote support — Need someone to take a hands-on look? We offer remote desktop support via Zoho Assist to troubleshoot issues right alongside you.
- Direct consultation — For complex issues, in-depth training, or project-specific guidance, our team is always available.
The Software Assistant is simply another tool in your toolbox — one that happens to be available around the clock.
Give It a Try
Next time you need help, log in to your customer portal and look for the chat tab on the left side of the page. Ask it anything about ScanCAD software, and see how quickly you get an answer.
If you’ve forgotten your portal password, you can reset it directly on the login page. And if you need help with your credentials, just reach out to us at [email protected] — we’ll get you sorted out.
We’re always looking for ways to make your experience with ScanCAD better, and we’re really proud of this one. As always, if you have feedback or suggestions, we’d love to hear from you at [email protected].